Your opinion counts!
Suggestions and compliments
With BNP Paribas Fortis, the concern for quality is a priority at all times. Your suggestions will allow us to improve our products and services and your compliments will encourage us to continue on the right path.
The best person to share your suggestions or compliments with is of course your usual BNP Paribas Fortis contact person, such as your Relationship Manager.
Our surveys
We regularly organize surveys intended to learn about your opinions, wishes and requirements. And since we want you to express yourself in complete freedom, these surveys are entrusted to independent firms.
Please know that our surveys are totally anonymous and that the surveyors will never ask you for confidential information such as your PINs or Easy Banking Business codes, etc.
Should you have questions or doubts concerning one of our phone or paper surveys, do not hesitate to let us know by:
- sending us an e-mail via the Contact-button. Please note: Do not ever enter any confidential or financial details;
- calling us on + 32 2 433 43 32 (Monday to Friday from 8am to 5pm).
Do you have a complaint? Tell us about it!
Contact your usual contact person or your Relationship Manager first.
This is the person that knows you best and is most able to find a solution for and with you.
- Do you prefer talking about it to someone else? Then contact us on +32 2 565 05 00 (Monday to Friday from 8am to 5pm) ;
- Do you prefer using our web form? Then click here.
We ask you to never disclose any confidential information and to use this web form for complains only.
When can you expect an answer?
We do our best to provide you with an answer as soon as possible.
In anticipation of our response, we will send you an acknowledgement of receipt within 5 business days. This acknowledgement of receipt will give you an indication of the response time (generally, maximum one month).
If it takes longer, you will receive information on the progress of your complaint and a new estimated response time.
Does the proposed solution not suit you?
Please contact the Complaint Management service of BNP Paribas Fortis:
BNP Paribas Fortis SA – Complaint Management
Montagne du Parc 3 B-1000 Bruxelles
Tel. : +32 2 228 72 18 Fax : +32 2 228 72 00
E-mail : gestiondesplaintes@bnpparibasfortis.com
Or fill out the web form. In this case, please state that your complaint has already been processed within the bank.
The solution proposed by the complaint management service of BNP Paribas Fortis is not satisfactory?
If you do not agree with the proposed solution, you can contact Ombudsfin for certain types of complaints. More is available on the website below.
Please send your complaint in writing to the following address :
OMBUDSFIN – Ombudsmans and financial disputes
North Gate II – Boulevard du Roi Albert II 8, bte 2 – B-1000 Bruxelles
Tel. : +32 2 545 77 70 Fax : +32 2 545 77 79
E-mail : ombudsman@ombudsfin.be
Web : www.ombudsfin.be
Does your complaint, as a consumer, concern an online sale or service? Then, you can also use the form available on the website of the European Union's online dispute settlement platform.
